01
Role-Based Access Control
Granular permissions ensure each person, team, and agent can only access what they are authorized to access.
The Agentic Operations Platform
One platform. Every capability your organization needs to operate with AI.
Opal brings together agents, people, knowledge, and systems in a unified environment built for real organizational work. Build your digital workforce, coordinate it across your organization, and govern it with confidence – from a single workflow to enterprise-wide scale.
Built for the way organizations actually work
Most AI tools are built for individuals. Opal is built for organizations.
Opal gives your teams the infrastructure to deploy capable agents, coordinate their work with your people, and govern every part of the process – so AI becomes a reliable operational capability, not an experiment.
Deploy
Build agents that are purpose-built for specific roles. Give each one the knowledge, skills, tools, and guardrails it needs to do the job well. Start from templates or build from scratch.
Coordinate
Connect agents with your people in shared workspaces. Assign work through tasks and multi-step flows. Communicate in real time through threads. Keep everything in sync.
Govern
Control access, manage versions, enforce approvals, and maintain a full audit trail. Run AI operations with the accountability and compliance modern organizations require.
Every capability, in one place
The platform architecture.
Opal is organized around the way operational work happens — not the way AI models are built. Here is how the platform fits together.
Governance
Spaces
the operational homeAgents
expanded belowThreads
Flows
Tasks
Knowledge
Inside every agent
agent infrastructureConnectorsToolsModelsSkillsVariablesWidgetsGuardrails
Human-in-the-Loop
working alongside agentsDirect
People assign the work, set the intent, and shape how agents operate.
Review
Optional human review on any task or flow step before work moves forward.
Approve
Approvals gate anything that goes live — nothing ships unwatched.
What the platform includes
Core capabilities, built to work together.
01AgentsDigital workers that collaborate alongside your people.Each agent is configured with a role, a model, knowledge, skills, tools, and guardrails — so it operates consistently and responsibly, every time. Agents participate in conversations, complete tasks, execute steps in flows, and interact with connected systems. They are purpose-built, not generic.Learn more about Agents02ConnectorsSecure connections to the systems your organization already uses.Connectors link Opal to your existing technology stack through the Model Context Protocol (MCP). Let agents fetch real data, call APIs, and take action in the tools your teams use every day — without replacing any of them.Learn more about Connectors03FlowsMulti-step workflows that coordinate people and agents end to end.Build a sequence of steps, assign each to an agent or person, add optional review at any point, and run it. Flows absorb change gracefully — reset and re-run with updated requirements, and only the steps affected by the change get reworked. Every run is logged in full.Learn more about Flows04GovernanceOversight, control, and accountability across every resource.Control who can access each resource, manage changes through draft-and-publish versioning, enforce approval workflows before anything goes live, and trace every action through a complete activity log. The same model applies consistently across everything in Opal.Learn more about Governance05GuardrailsBehavioral safeguards built into every agent.Guardrails define what agents can and cannot do with the content they handle. Attach them as input or output controls and choose how flagged content is handled — redacted, masked, hashed, or blocked. Responsible AI deployment is built in from the start.Learn more about Guardrails06Knowledge ManagementYour organization's knowledge, structured for both people and agents.Store and organize files, upload existing documents, or author new ones directly in Opal. Agents retrieve and act on that knowledge within threads, tasks, and flows — grounded in the same trusted information your teams rely on.Learn more about Knowledge Management07ModelsThe AI reasoning powering every agent.Choose the model that best fits the work — and the risk profile. Opal supports leading AI models and lets you configure parameters, set defaults, and package your choices into reusable model configs. Switch models without rebuilding everything around them.Learn more about Models08SkillsPackaged expertise that makes agents better at specific work.Skills are reusable instructions and procedures that give an agent specialized capability — like following a research methodology or applying a writing standard. Build a skill once and attach it to any agent that needs it.Learn more about Skills09SpacesThe operational home for your teams, agents, and work.Spaces bring together the people, agents, knowledge, flows, and tasks that belong to a team, project, or function. Every Opal workspace is organized through Spaces — giving teams a shared context for how their work runs, and giving administrators a clear model for managing access, structure, permissions, and ownership. Spaces keep related work visible and connected, so nothing operates in isolation, and every resource a team depends on lives in the same place.Learn more about Spaces10TasksA single unit of work, assigned and completed.Assign a task to an agent or a person, provide instructions and context, and track it to completion. Tasks support agent execution, agent review, and human review — giving you the right mix of automation and oversight for every piece of work.Learn more about Tasks11ThreadsReal-time collaboration between people and agents.Threads are conversations — where people and agents work together, think through problems, and get things done in real time. Ask an agent a question, get a response grounded in your organization's knowledge, and keep the conversation going.Learn more about Threads12ToolsBuilt-in capabilities that give agents ways to act.Tools extend what agents can do — from searching the web to reading files to executing code. Attach tools to agents to give them the right set of built-in actions for their role. No integrations required.Learn more about Tools13VariablesDynamic values that make agents and workflows flexible.Define values once and reference them throughout your agents, prompts, and workflows. Update a variable and every resource using it reflects the change instantly — without editing each one individually.Learn more about Variables14WidgetsInteractive elements that make agent responses more useful.Instead of plain text, agents can surface interactive elements — structured inputs, confirmation prompts, and more — directly in a thread. Work stays in flow.Learn more about Widgets
Build. Operate. Scale.
How organizations put Opal to work.
- Step 01
Build your digital workforce
Create agents suited for the work your teams do — support, operations, research, content, analysis. Configure each with the right knowledge, skills, and guardrails.
- Step 02
Put it to work
Add agents into Spaces alongside your people. Assign work through tasks and multi-step flows. Agents execute, people stay in control.
- Step 03
Scale with confidence
Replicate what works with templates and reusable components. Govern every resource through versioning, approvals, and access controls.
Purpose-built for organizational operations
Why Opal.
| Capability | Opal | AI assistants | Workflow automation tools |
|---|---|---|---|
| Multi-agent coordination | Yes | – | – |
| Human and agent work in shared context | Yes | – | Partial |
| Knowledge grounded in your organization | Yes | Partial | – |
| Built-in governance and audit trail | Yes | – | Partial |
| Behavioral guardrails on every agent | Yes | – | – |
| Scales across teams and departments | Yes | – | Partial |
| Enterprise access control and SSO | Yes | – | Partial |
From deployment to delivery, faster
What organizations achieve.
Significantly faster
Design to deployment
Time from process design to live deployment, using Spaces, Flows, and reusable templates.
Up to 40%
Faster delivery
Organizations report delivering work faster after coordinating agents and people in Opal's shared operational environment. Results vary by team and use case.
Full traceability
Every action logged
Every action across every agent, task, and flow is logged — giving operations leaders the audit trail they need, without asking for it.
Weeks to hours
New team onboarding
Time to stand up a new workflow for an additional team, using Opal's reusable templates and shared infrastructure.
Enterprise-grade trust, built in
Built for organizations that cannot compromise on security or control.
02
Single Sign-On (SSO)
Connect Opal to your identity provider for centralized, enforced authentication.
03
Audit Log
Every action — across every resource, every agent, every workflow — is captured and queryable. Full traceability by default.
04
Zero Data Retention
Opal supports configurations in which your data is not stored or used for model training by the underlying model providers.
05
Versioning and approvals
No change goes live without the review and sign-off you require.
06
Certifications
ISO 27001, ISO 42001, and SOC 2 Type II certifications are underway.
By function
What teams use Opal for.
From operations to leadership, every function gets an environment shaped around the way it already works — with the same governance model underneath.
Marketing
Campaigns, content, and lifecycle execution at scale.
Sales
Pipeline coordination, account work, and revenue ops.
Customer Support
Resolve faster with context-aware agents and routing.
Human Resources
Hiring, onboarding, and employee operations.
Finance
Close, FP&A, vendor, and controls workflows.
Operations
Cross-functional execution against shared plans.
Project Management
Tasks, status, and delivery across initiatives.
IT
Service requests, access, and platform operations.
Analytics
Insight production wired into operational work.
Legal
Review, intake, and policy execution with guardrails.
Platform
Start building your digital workforce.
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