Threads
Conversations that stay connected to the work.
Threads gives you context-rich discussions that support decisions, handoffs, and next steps instead of isolated chat.
Threads · livelive
You · 9:42
Need to onboard 3 new vendors by Friday.Agent · 9:42
Drafting intake forms now — pulling templates from Knowledge.You · 9:43
Add a compliance check too.Agent · 9:43
Adding policy review step before approvals.You · 9:44
Loop in legal on tier-1 vendors.Agent · 9:44
Notified @legal. Routing tier-1 to their queue.You · 9:45
Schedule kickoff once forms are signed.Why it matters
Fragmented communication is operational drag.
When discussion lives apart from the work, decisions, handoffs, and context get lost between people and tools.
Conversation tied to the work
How it works
From setup to live workflow.
- Step 01
Start a thread
Open a thread from a task, a flow, or directly with an agent.
- Step 02
Bring in the right people
Mention teammates and agents as the work demands.
- Step 03
Act inside the thread
Trigger tools, attach knowledge, and update tasks without switching tools.
- Step 04
Keep the record
Threads stay attached to the work they belong to.
What it does
What you can do with Threads.
- 01Keep the why behind decisions visible
- 02Preserve discussion history for continuity
- 03Let agents summarize or suggest next steps
- 04Move from discussion into tasks and workflows faster
Outcomes
What teams actually see.
01 / Outcome
Shared context
No one is catching up. The thread already has the history.
02 / Outcome
Faster decisions
People and agents resolve in one place instead of three.
03 / Outcome
Connected to work
Conversation and execution sit beside each other.
Works with the rest of the platform.
See the full platformBuild on Opal
Explore collaborative execution.
See how Opal helps you turn conversations into coordinated action.